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Monitoring of citizens turns to Main Street
City and state agencies, recruited to help the U.S. fight terrorism, are collecting and sharing information about their own citizens, a Washington Post investigation finds.
Counterterrorism on Main Street
In cities across Tennessee and across the nation local agencies are using sophisticated equipment and techniques to keep an eye out for terrorist threats -- and to watch Americans in the process.
Editor's note:
"Top Secret America" is a project nearly two years in the making that describes the huge national security buildup in the United States after the Sept. 11, 2001, attacks.
When it comes to national security, all too often no expense is spared and few questions are asked - with the result an enterprise so massive that nobody in government has a full understanding of it. It is, as Dana Priest and William M. Arkin have found, ubiquitous, often inefficient and mostly invisible to the people it is meant to protect and who fund it.
The articles in this series and an online database at topsecretamerica.com depict the scope and complexity of the government's national security program through interactive maps and other graphics. Every data point on the Web site is substantiated by at least two public records.
Because of the nature of this project, we allowed government officials to see the Web site several months ago and asked them to tell us of any specific concerns. They offered none at that time. As the project evolved, we shared the Web site's revised capabilities. Again, we asked for specific concerns. One government body objected to certain data points on the site and explained why; we removed those items. Another agency objected that the entire Web site could pose a national security risk but declined to offer specific comments.
We made other public safety judgments about how much information to show on the Web site. For instance, we used the addresses of company headquarters buildings, information which, in most cases, is available on companies' own Web sites, but we limited the degree to which readers can use the zoom function on maps to pinpoint those or other locations.
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A HIDDEN WORLD, GROWING BEYOND CONTROL
By Dana Priest and William M. Arkin
THE WASHINGTON POST - Monday July 19, 2010
http://projects.washingtonpost.com/top-secret-america/
The top secret world the government created in response to the terrorist attacks of Sept. 11, 2001, has become so large, so unwieldy and so secretive that no one knows how much money it costs, how many people it employs, how many programs exist within it or exactly how many agencies do the same work.
These are some of the findings of a two year investigation by The Washington Post that discovered what amounts to an alternative geography of the United States, a Top Secret America hidden from public view and lacking in thorough oversight. After nine years of unprecedented spending and growth, the result is that the system put in place to keep the United States safe is so massive that its effectiveness is impossible to determine.
The investigation's other findings include:
* Some 1,271 government organizations and 1,931 private companies work on programs related to counterterrorism, homeland security and intelligence in about 10,000 locations across the United States.
* An estimated 854,000 people, nearly 1.5 times as many people as live in Washington, D.C., hold top secret security clearances.
* In Washington and the surrounding area, 33 building complexes for top secret intelligence work are under construction or have been built since September 2001. Together they occupy the equivalent of almost three Pentagons or 22 U.S. Capitol buildings - about 17 million square feet of space.
* Many security and intelligence agencies do the same work, creating redundancy and waste. For example, 51 federal organizations and military commands, operating in 15 U.S. cities, track the flow of money to and from terrorist networks.
* Analysts who make sense of documents and conversations obtained by foreign and domestic spying share their judgment by publishing 50,000 intelligence reports each year - a volume so large that many are routinely ignored.
These are not academic issues; lack of focus, not lack of resources, was at the heart of the Fort Hood shooting that left 13 dead, as well as the Christmas Day bomb attempt thwarted not by the thousands of analysts employed to find lone terrorists but by an alert airline passenger who saw smoke coming from his seatmate.
They are also issues that greatly concern some of the people in charge of the nation's security.
"There has been so much growth since 9/11 that getting your arms around that - not just for the CIA, for the secretary of defense - is a challenge," Defense Secretary Robert M. Gates said in an interview with The Post last week.
In the Department of Defense, where more than two-thirds of the intelligence programs reside, only a handful of senior officials - called Super Users - have the ability to even know about all the department's activities. But as two of the Super Users indicated in interviews, there is simply no way they can keep up with the nation's most sensitive work.
"I'm not going to live long enough to be briefed on everything" was how one Super User put it. The other recounted that for his initial briefing, he was escorted into a tiny, dark room, seated at a small table and told he couldn't take notes. Program after program began flashing on a screen, he said, until he yelled ''Stop!" in frustration.
"I wasn't remembering any of it," he said.
Underscoring the seriousness of these issues are the conclusions of retired Army Lt. Gen. John R. Vines, who was asked last year to review the method for tracking the Defense Department's most sensitive programs. Vines, who once commanded 145,000 troops in Iraq and is familiar with complex problems, was stunned by what he discovered.
"I'm not aware of any agency with the authority, responsibility or a process in place to coordinate all these interagency and commercial activities," he said in an interview. "The complexity of this system defies description."
The result, he added, is that it's impossible to tell whether the country is safer because of all this spending and all these activities. "Because it lacks a synchronizing process, it inevitably results in message dissonance, reduced effectiveness and waste," Vines said. "We consequently can't effectively assess whether it is making us more safe."
The Post's investigation is based on government documents and contracts, job descriptions, property records, corporate and social networking Web sites, additional records, and hundreds of interviews with intelligence, military and corporate officials and former officials. Most requested anonymity either because they are prohibited from speaking publicly or because, they said, they feared retaliation at work for describing their concerns.
The Post's online database of government organizations and private companies was built entirely on public records. The investigation focused on top secret work because the amount classified at the secret level is too large to accurately track.
Today's article describes the government's role in this expanding enterprise. Tuesday's article describes the government's dependence on private contractors. Wednesday's is a portrait of one Top Secret America community. On the Web, an extensive, searchable database built by The Post about Top Secret America is available at:
washingtonpost.com/topsecretamerica.
Defense Secretary Gates, in his interview with The Post, said that he does not believe the system has become too big to manage but that getting precise data is sometimes difficult. Singling out the growth of intelligence units in the Defense Department, he said he intends to review those programs for waste. "Nine years after 9/11, it makes a lot of sense to sort of take a look at this and say, 'Okay, we've built tremendous capability, but do we have more than we need?' " he said.
CIA Director Leon Panetta, who was also interviewed by The Post last week, said he's begun mapping out a five year plan for his agency because the levels of spending since 9/11 are not sustainable. "Particularly with these deficits, we're going to hit the wall. I want to be prepared for that," he said. "Frankly, I think everyone in intelligence ought to be doing that."
In an interview before he resigned as the director of national intelligence in May, retired Adm. Dennis C. Blair said he did not believe there was overlap and redundancy in the intelligence world. "Much of what appears to be redundancy is, in fact, providing tailored intelligence for many different customers," he said.
Blair also expressed confidence that subordinates told him what he needed to know. "I have visibility on all the important intelligence programs across the community, and there are processes in place to ensure the different intelligence capabilities are working together where they need to," he said.
Weeks later, as he sat in the corner of a ballroom at the Willard Hotel waiting to give a speech, he mused about The Post's findings. "After 9/11, when we decided to attack violent extremism, we did as we so often do in this country," he said. "The attitude was, if it's worth doing, it's probably worth overdoing."
Outside a gated subdivision of mansions in McLean, a line of cars idles every weekday morning as a new day in Top Secret America gets underway. The drivers wait patiently to turn left, then crawl up a hill and around a bend to a destination that is not on any public map and not announced by any street sign.
Liberty Crossing tries hard to hide from view. But in the winter, leafless trees can't conceal a mountain of cement and windows the size of five Wal Mart stores stacked on top of one another rising behind a grassy berm. One step too close without the right badge, and men in black jump out of nowhere, guns at the ready.
Past the armed guards and the hydraulic steel barriers, at least 1,700 federal employees and 1,200 private contractors work at Liberty Crossing, the nickname for the two headquarters of the Office of the Director of National Intelligence and its National Counterterrorism Center. The two share a police force, a canine unit and thousands of parking spaces.
Liberty Crossing is at the center of the collection of U.S. government agencies and corporate contractors that mushroomed after the 2001 attacks. But it is not nearly the biggest, the most costly or even the most secretive part of the 9/11 enterprise.
In an Arlington County office building, the lobby directory doesn't include the Air Force's mysteriously named XOIWS unit, but there's a big "Welcome!" sign in the hallway greeting visitors who know to step off the elevator on the third floor. In Elkridge, Md., a clandestine program hides in a tall concrete structure fitted with false windows to look like a normal office building. In Arnold, Mo., the location is across the street from a Target and a Home Depot. In St. Petersburg, Fla., it's in a modest brick bungalow in a rundown business park.
Every day across the United States, 854,000 civil servants, military personnel and private contractors with top secret security clearances are scanned into offices protected by electromagnetic locks, retinal cameras and fortified walls that eavesdropping equipment cannot penetrate.
[Photo: Each day at the National Counterterrorism Center in McLean, workers review at least 5,000 pieces of terrorist related data from intelligence agencies and keep an eye on world events.]
This is not exactly President Dwight D. Eisenhower's "military industrial complex," which emerged with the Cold War and centered on building nuclear weapons to deter the Soviet Union. This is a national security enterprise with a more amorphous mission: defeating transnational violent extremists.
Much of the information about this mission is classified. That is the reason it is so difficult to gauge the success and identify the problems of Top Secret America, including whether money is being spent wisely. The U.S. intelligence budget is vast, publicly announced last year as $75 billion, 21/2 times the size it was on Sept. 10, 2001. But the figure doesn't include many military activities or domestic counterterrorism programs.
At least 20 percent of the government organizations that exist to fend off terrorist threats were established or refashioned in the wake of 9/11. Many that existed before the attacks grew to historic proportions as the Bush administration and Congress gave agencies more money than they were capable of responsibly spending.
The Pentagon's Defense Intelligence Agency, for example, has gone from 7,500 employees in 2002 to 16,500 today. The budget of the National Security Agency, which conducts electronic eavesdropping, doubled - 35 FBI Joint Terrorism Task Forces became 106. It was phenomenal growth that began almost as soon as the Sept. 11 attacks ended.
Nine days after the attacks, Congress committed $40 billion beyond what was in the federal budget to fortify domestic defenses and to launch a global offensive against al Qaeda. It followed that up with an additional $36.5 billion in 2002 and $44 billion in 2003. That was only a beginning.
With the quick infusion of money, military and intelligence agencies multiplied; 34 organizations were created by the end of 2001, including the Office of Homeland Security and the Foreign Terrorist Asset Tracking Task Force. In 2002, 37 more were created to track weapons of mass destruction, collect threat tips and coordinate the new focus on counterterrorism. That was followed the next year by 36 new organizations; and 26 after that; and 31 more; and 32 more; and 20 or more each in 2007, 2008 and 2009.
In all, at least 263 organizations have been created or reorganized as a response to 9/11. Each has required more people, and those people have required more administrative and logistic support: phone operators, secretaries, librarians, architects, carpenters, construction workers, air conditioning mechanics and, because of where they work, even janitors with top secret clearances.
With so many more employees, units and organizations, the lines of responsibility began to blur. To remedy this, at the recommendation of the bipartisan 9/11 Commission, the George W. Bush administration and Congress decided to create an agency in 2004 with overarching responsibilities called the Office of the Director of National Intelligence (ODNI) to bring the colossal effort under control.
While that was the idea, Washington has its own ways.
The first problem was that the law passed by Congress did not give the director clear legal or budgetary authority over intelligence matters, which meant he wouldn't have power over the individual agencies he was supposed to control.
The second problem: Even before the first director, Ambassador John D. Negroponte, was on the job, the turf battles began. The Defense Department shifted billions of dollars out of one budget and into another so that the ODNI could not touch it, according to two senior officials who watched the process. The CIA reclassified some of its most sensitive information at a higher level so the National Counterterrorism Center staff, part of the ODNI, would not be allowed to see it, said former intelligence officers involved.
And then came a problem that continues to this day, which has to do with the ODNI's rapid expansion.
When it opened in the spring of 2005, Negroponte's office was all of 11 people stuffed into a secure vault with closet size rooms a block from the White House. A year later, the budding agency moved to two floors of another building. In April 2008, it moved into its huge permanent home, Liberty Crossing.
Today, many officials who work in the intelligence agencies say they remain unclear about what the ODNI is in charge of. To be sure, the ODNI has made some progress, especially in sharing intelligence, information technology and budget reform. The DNI and his managers hold interagency meetings every day to promote collaboration. The last director, Blair, doggedly pursued such nitty gritty issues as procurement reform, compatible computer networks, tradecraft standards and collegiality.
But improvements have been overtaken by volume at the ODNI, as the increased flow of intelligence data overwhelms the system's ability to analyze and use it. Every day, collection systems at the National Security Agency intercept and store 1.7 billion emails, phone calls and other types of communications. The NSA sorts a fraction of those into 70 separate databases. The same problem bedevils every other intelligence agency, none of which have enough analysts and translators for all this work.
The practical effect of this unwieldiness is visible, on a much smaller scale, in the office of Michael Leiter, the director of the National Counterterrorism Center. Leiter spends much of his day flipping among four computer monitors lined up on his desk. Six hard drives sit at his feet. The data flow is enormous, with dozens of databases feeding separate computer networks that cannot interact with one another.
There is a long explanation for why these databases are still not connected, and it amounts to this: It's too hard, and some agency heads don't really want to give up the systems they have. But there's some progress: "All my email on one computer now," Leiter says. "That's a big deal."
To get another view of how sprawling Top Secret America has become, just head west on the toll road toward Dulles International Airport.
As a Michaels craft store and a Books-A-Million give way to the military intelligence giants Northrop Grumman and Lockheed Martin, find the off ramp and turn left. Those two shimmering blue five story ice cubes belong to the National Geospatial Intelligence Agency, which analyzes images and mapping data of the Earth's geography. A small sign obscured by a boxwood hedge says so.
Across the street, in the chocolate brown blocks, is Carahsoft, an intelligence agency contractor specializing in mapping, speech analysis and data harvesting. Nearby is the government's Underground Facility Analysis Center. It identifies overseas underground command centers associated with weapons of mass destruction and terrorist groups, and advises the military on how to destroy them.
Clusters of top secret work exist throughout the country, but the Washington region is the capital of Top Secret America.
About half of the post 9/11 enterprise is anchored in an arc stretching from Leesburg south to Quantico, back north through Washington and curving northeast to Linthicum, just north of the Baltimore Washington International Marshall Airport. Many buildings sit within off limits government compounds or military bases.
Others occupy business parks or are intermingled with neighborhoods, schools and shopping centers and go unnoticed by most people who live or play nearby.
Many of the newest buildings are not just utilitarian offices but also edifices "on the order of the pyramids," in the words of one senior military intelligence officer.
Not far from the Dulles Toll Road, the CIA has expanded into two buildings that will increase the agency's office space by one third. To the south, Springfield is becoming home to the new $1.8 billion National Geospatial Intelligence Agency headquarters, which will be the fourth largest federal building in the area and home to 8,500 employees. Economic stimulus money is paying hundreds of millions of dollars for this kind of federal construction across the region.
It's not only the number of buildings that suggests the size and cost of this expansion, it's also what is inside: banks of television monitors. "Escort required" badges. X ray machines and lockers to store cellphones and pagers. Keypad door locks that open special rooms encased in metal or permanent dry wall, impenetrable to eavesdropping tools and protected by alarms and a security force capable of responding within 15 minutes. Every one of these buildings has at least one of these rooms, known as a SCIF, for sensitive compartmented information facility. Some are as small as a closet; others are four times the size of a football field.
SCIF size has become a measure of status in Top Secret America, or at least in the Washington region of it. "In D.C., everyone talks SCIF, SCIF, SCIF," said Bruce Paquin, who moved to Florida from the Washington region several years ago to start a SCIF construction business. "They've got the penis envy thing going. You can't be a big boy unless you're a three letter agency and you have a big SCIF."
SCIFs are not the only must have items people pay attention to. Command centers, internal television networks, video walls, armored SUVs and personal security guards have also become the bling of national security.
"You can't find a four star general without a security detail," said one three-star general now posted in Washington after years abroad. "Fear has caused everyone to have stuff. Then comes, 'If he has one, then I have to have one.' It's become a status symbol."
Among the most important people inside the SCIFs are the low paid employees carrying their lunches to work to save money. They are the analysts, the 20 and 30 year olds making $41,000 to $65,000 a year, whose job is at the core of everything Top Secret America tries to do.
At its best, analysis melds cultural understanding with snippets of conversations, coded dialogue, anonymous tips, even scraps of trash, turning them into clues that lead to individuals and groups trying to harm the United States.
Their work is greatly enhanced by computers that sort through and categorize data. But in the end, analysis requires human judgment, and half the analysts are relatively inexperienced, having been hired in the past several years, said a senior ODNI official. Contract analysts are often straight out of college and trained at corporate headquarters.
When hired, a typical analyst knows very little about the priority countries - Iraq, Iran, Afghanistan and Pakistan - and is not fluent in their languages. Still, the number of intelligence reports they produce on these key countries is overwhelming, say current and former intelligence officials who try to cull them every day. The ODNI doesn't know exactly how many reports are issued each year, but in the process of trying to find out, the chief of analysis discovered 60 classified analytic Web sites still in operation that were supposed to have been closed down for lack of usefulness. "Like a zombie, it keeps on living" is how one official describes the sites.
The problem with many intelligence reports, say officers who read them, is that they simply reslice the same facts already in circulation. "It's the soccer ball syndrome. Something happens, and they want to rush to cover it," said Richard H. Immerman, who was the ODNI's assistant deputy director of national intelligence for analytic integrity and standards until early 2009. "I saw tremendous overlap."
Even the analysts at the National Counterterrorism Center (NCTC), which is supposed to be where the most sensitive, most difficult to obtain nuggets of information are fused together, get low marks from intelligence officials for not producing reports that are original, or at least better than the reports already written by the CIA, FBI, National Security Agency or Defense Intelligence Agency.
When Maj. Gen. John M. Custer was the director of intelligence at U.S. Central Command, he grew angry at how little helpful information came out of the NCTC. In 2007, he visited its director at the time, retired Vice Adm. John Scott Redd, to tell him so. "I told him that after 41/2 years, this organization had never produced one shred of information that helped me prosecute three wars!" he said loudly, leaning over the table during an interview.
Two years later, Custer, now head of the Army's intelligence school at Fort Huachuca, Ariz., still gets red faced recalling that day, which reminds him of his frustration with Washington's bureaucracy. "Who has the mission of reducing redundancy and ensuring everybody doesn't gravitate to the lowest hanging fruit?" he said. "Who orchestrates what is produced so that everybody doesn't produce the same thing?"
He's hardly the only one irritated. In a secure office in Washington, a senior intelligence officer was dealing with his own frustration. Seated at his computer, he began scrolling through some of the classified information he is expected to read every day: CIA World Intelligence Review, WIRe CIA, Spot Intelligence Report, Daily Intelligence Summary, Weekly Intelligence Forecast, Weekly Warning Forecast, IC Terrorist Threat Assessments, NCTC Terrorism Dispatch, NCTC Spotlight . . .
It's too much, he complained. The inbox on his desk was full, too. He threw up his arms, picked up a thick, glossy intelligence report and waved it around, yelling.
"Jesus! Why does it take so long to produce?"
"Why does it have to be so bulky?"
"Why isn't it online?"
The overload of hourly, daily, weekly, monthly and annual reports is actually counterproductive, say people who receive them. Some policymakers and senior officials don't dare delve into the backup clogging their computers. They rely instead on personal briefers, and those briefers usually rely on their own agency's analysis, recreating the very problem identified as a main cause of the failure to thwart the attacks: a lack of information sharing.
The ODNI's analysis office knows this is a problem. Yet its solution was another publication, this one a daily online newspaper, Intelligence Today. Every day, a staff of 22 culls more than two dozen agencies' reports and 63 Web sites, selects the best information and packages it by originality, topic and region.
Analysis is not the only area where serious overlap appears to be gumming up the national security machinery and blurring the lines of responsibility.
Within the Defense Department alone, 18 commands and agencies conduct information operations, which aspire to manage foreign audiences’ perceptions of U.S. policy and military activities overseas.
And all the major intelligence agencies and at least two major military commands claim a major role in cyber warfare, the newest and least defined frontier.
"Frankly, it hasn't been brought together in a unified approach," CIA Director Panetta said of the many agencies now involved in cyber warfare.
"Cyber is tremendously difficult" to coordinate, said Benjamin A. Powell, who served as general counsel for three directors of national intelligence until he left the government last year. "Sometimes there was an unfortunate attitude of bring your knives, your guns, your fists and be fully prepared to defend your turf." Why? "Because it's funded, it's hot and it's sexy."
Last fall, U.S. Army Maj. Nidal Malik Hasan allegedly opened fire at Fort Hood, Tex., killing 13 people and wounding 30. In the days after the shootings, information emerged about Hasan's increasingly strange behavior at Walter Reed Army Medical Center, where he had trained as a psychiatrist and warned commanders that they should allow Muslims to leave the Army or risk "adverse events." He had also exchanged emails with a well known radical cleric in Yemen being monitored by U.S. intelligence.
But none of this reached the one organization charged with handling counterintelligence investigations within the Army. Just 25 miles up the road from Walter Reed, the Army's 902nd Military Intelligence Group had been doing little to search the ranks for potential threats. Instead, the 902's commander had decided to turn the unit's attention to assessing general terrorist affiliations in the United States, even though the Department of Homeland Security and the FBI's 106 Joint Terrorism Task Forces were already doing this work in great depth.
The 902nd, working on a program the commander named RITA, for Radical Islamic Threat to the Army, had quietly been gathering information on Hezbollah, Iranian Republican Guard and al Qaeda student organizations in the United States. The assessment "didn't tell us anything we didn't know already," said the Army's senior counterintelligence officer at the Pentagon.
Secrecy and lack of coordination have allowed organizations, such as the 902nd in this case, to work on issues others were already tackling rather than take on the much more challenging job of trying to identify potential jihadist sympathizers within the Army itself.
Beyond redundancy, secrecy within the intelligence world hampers effectiveness in other ways, say defense and intelligence officers. For the Defense Department, the root of this problem goes back to an ultra secret group of programs for which access is extremely limited and monitored by specially trained security officers.
These are called Special Access Programs or SAPs and the Pentagon's list of code names for them runs 300 pages. The intelligence community has hundreds more of its own, and those hundreds have thousands of sub programs with their own limits on the number of people authorized to know anything about them. All this means that very few people have a complete sense of what's going on.
"There's only one entity in the entire universe that has visibility on all SAPs that's God," said James R. Clapper, undersecretary of defense for intelligence and the Obama administration's nominee to be the next director of national intelligence.
Such secrecy can undermine the normal chain of command when senior officials use it to cut out rivals or when subordinates are ordered to keep secrets from their commanders.
One military officer involved in one such program said he was ordered to sign a document prohibiting him from disclosing it to his four star commander, with whom he worked closely every day, because the commander was not authorized to know about it. Another senior defense official recalls the day he tried to find out about a program in his budget, only to be rebuffed by a peer. "What do you mean you can't tell me? I pay for the program," he recalled saying in a heated exchange.
Another senior intelligence official with wide access to many programs said that secrecy is sometimes used to protect ineffective projects. "I think the secretary of defense ought to direct a look at every single thing to see if it still has value," he said. "The DNI ought to do something similar."
The ODNI hasn't done that yet. The best it can do at the moment is maintain a database of the names of the most sensitive programs in the intelligence community. But the database does not include many important and relevant Pentagon projects.
Because so much is classified, illustrations of what goes on every day in Top Secret America can be hard to ferret out. But every so often, examples emerge. A recent one shows the post 9/11 system at its best and its worst.
Last fall, after eight years of growth and hirings, the enterprise was at full throttle when word emerged that something was seriously amiss inside Yemen. In response, President Obama signed an order sending dozens of secret commandos to that country to target and kill the leaders of an al Qaeda affiliate.
In Yemen, the commandos set up a joint operations center packed with hard drives, forensic kits and communications gear. They exchanged thousands of intercepts, agent reports, photographic evidence and real time video surveillance with dozens of top secret organizations in the United States.
That was the system as it was intended. But when the information reached the National Counterterrorism Center in Washington for analysis, it arrived buried within the 5,000 pieces of general terrorist related data that are reviewed each day. Analysts had to switch from database to database, from hard drive to hard drive, from screen to screen, just to locate what might be interesting to study further.
As military operations in Yemen intensified and the chatter about a possible terrorist strike increased, the intelligence agencies ramped up their effort. The flood of information into the NCTC became a torrent.
Somewhere in that deluge was even more vital data. Partial names of someone in Yemen. A reference to a Nigerian radical who had gone to Yemen. A report of a father in Nigeria worried about a son who had become interested in radical teachings and had disappeared inside Yemen.
These were all clues to what would happen when a Nigerian named Umar Farouk Abdulmutallab left Yemen and eventually boarded a plane in Amsterdam bound for Detroit. But nobody put them together because, as officials would testify later, the system had gotten so big that the lines of responsibility had become hopelessly blurred.
"There are so many people involved here," NCTC Director Leiter told Congress.
"Everyone had the dots to connect," DNI Blair explained to the lawmakers. "But I hadn't made it clear exactly who had primary responsibility."
And so Abdulmutallab was able to step aboard Northwest Airlines Flight 253. As it descended toward Detroit, he allegedly tried to ignite explosives hidden in his underwear. It wasn't the very expensive, very large 9/11 enterprise that prevented disaster. It was a passenger who saw what he was doing and tackled him. "We didn't follow up and prioritize the stream of intelligence," White House counterterrorism adviser John O. Brennan explained afterward. "Because no one intelligence entity, or team or task force was assigned responsibility for doing that follow up investigation."
Blair acknowledged the problem. His solution: Create yet another team to run down every important lead. But he also told Congress he needed more money and more analysts to prevent another mistake.
More is often the solution proposed by the leaders of the 9/11 enterprise. After the Christmas Day bombing attempt, Leiter also pleaded for more, more analysts to join the 300 or so he already had.
The Department of Homeland Security asked for more air marshals, more body scanners and more analysts, too, even though it can't find nearly enough qualified people to fill its intelligence unit now. Obama has said he will not freeze spending on national security, making it likely that those requests will be funded.
More building, more expansion of offices continues across the country. A $1.7 billion NSA data processing center will be under construction soon near Salt Lake City. In Tampa, the U.S. Central Command’s new 270,000 square foot intelligence office will be matched next year by an equally large headquarters building, and then, the year after that, by a 51,000 square foot office just for its special operations section.
Just north of Charlottesville, the new Joint Use Intelligence Analysis Facility will consolidate 1,000 defense intelligence analysts on a secure campus.
Meanwhile, five miles southeast of the White House, the DHS has broken ground for its new headquarters, to be shared with the Coast Guard. DHS, in existence for only seven years, already has its own Special Access Programs, its own research arm, its own command center, its own fleet of armored cars and its own 230,000 person workforce, the third largest after the departments of Defense and Veterans Affairs.
Soon, on the grounds of the former St. Elizabeths mental hospital in Anacostia, a $3.4 billion showcase of security will rise from the crumbling brick wards. The new headquarters will be the largest government complex built since the Pentagon, a major landmark in the alternative geography of Top Secret America and four times as big as Liberty Crossing.
SECRETS NEXT DOOR
In suburbs across the nation, the intelligence community goes about its anonymous business. Its work isn’t seen, but its impact is surely felt.
The brick warehouse is not just a warehouse. Drive through the gate and around back, and there, hidden away, is someone's personal security detail: a fleet of black SUVs that have been armored up to withstand explosions and gunfire.
Along the main street, the signs in the median aren't advertising homes for sale; they're inviting employees with top-secret security clearances to a job fair at Cafe Joe, which is anything but a typical lunch spot.
The new gunmetal-colored office building is really a kind of hotel where businesses can rent eavesdrop-proof rooms.
Even the manhole cover between two low-slung buildings is not just a manhole cover. Surrounded by concrete cylinders, it is an access point to a government cable. "TS/SCI," whispers an official, the abbreviations for "top secret" and "sensitive compartmented information" - and that means few people are allowed to know what information the cable transmits.
All of these places exist just outside Washington in what amounts to the capital of an alternative geography of the United States, one defined by the concentration of top-secret government organizations and the companies that do work for them. This Fort Meade cluster is the largest of a dozen such clusters across the United States that are the nerve centers of Top Secret America and its 854,000 workers.
Other locations include Dulles-Chantilly, Denver-Aurora and Tampa. All of them are under-the-radar versions of traditional military towns: economically dependent on the federal budget and culturally defined by their unique work.
The difference, of course, is that the military is not a secret culture. In the clusters of Top Secret America, a company lanyard attached to a digital smart card is often the only clue to a job location. Work is not discussed. Neither are deployments. Debate about the role of intelligence in protecting the country occurs only when something goes wrong and the government investigates, or when an unauthorized disclosure of classified information turns into news.
The existence of these clusters is so little known that most people don't realize when they're nearing the epicenter of Fort Meade's, even when the GPS on their car dashboard suddenly begins giving incorrect directions, trapping the driver in a series of U-turns, because the government is jamming all nearby signals.
Once this happens, it means that ground zero - the National Security Agency - is close by. But it's not easy to tell where. Trees, walls and a sloping landscape obscure the NSA's presence from most vantage points, and concrete barriers, fortified guard posts and warning signs stop those without authorization from entering the grounds of the largest intelligence agency in the United States.
Beyond all those obstacles loom huge buildings with row after row of opaque, blast-resistant windows, and behind those are an estimated 30,000 people, many of them reading, listening to and analyzing an endless flood of intercepted conversations 24 hours a day, seven days a week.
From the road, it's impossible to tell how large the NSA has become, even though its buildings occupy 6.3 million square feet - about the size of the Pentagon - and are surrounded by 112 acres of parking spaces. As massive as that might seem, documents indicate that the NSA is only going to get bigger: 10,000 more workers over the next 15 years; $2 billion to pay for just the first phase of expansion; an overall increase in size that will bring its building space throughout the Fort Meade cluster to nearly 14 million square feet.
The NSA headquarters sits on the Fort Meade Army base, which hosts 80 government tenants in all, including several large intelligence organizations.
Together, they inject $10 billion from paychecks and contracts into the region's economy every year - a figure that helps explain the rest of the Fort Meade cluster, which fans out about 10 miles in every direction.
Just beyond the NSA perimeter, the companies that thrive off the agency and other nearby intelligence organizations begin. In some parts of the cluster, they occupy entire neighborhoods. In others, they make up mile-long business parks connected to the NSA campus by a private roadway guarded by forbidding yellow "Warning" signs.
The largest of these is the National Business Park - 285 tucked-away acres of wide, angular glass towers that go on for blocks. The occupants of these buildings are contractors, and in their more publicly known locations, they purposely understate their presence. But in the National Business Park, a place where only other contractors would have reason to go, their office signs are huge, glowing at night in bright red, yellow and blue: Booz Allen Hamilton, L-3 Communications, CSC, Northrop Grumman, General Dynamics, SAIC.
More than 250 companies - 13 percent of all the firms in Top Secret America - have a presence in the Fort Meade cluster. Some have multiple offices, such as Northrop Grumman, which has 19, and SAIC, which has 11. In all, there are 681 locations in the Fort Meade cluster where businesses conduct top-secret work.
Inside the locations are employees who must submit to strict, intrusive rules. They take lie-detector tests routinely, sign nondisclosure forms and file lengthy reports whenever they travel overseas. They are coached on how to deal with nosy neighbors and curious friends. Some are trained to assume false identities.
If they drink too much, borrow too much money or socialize with citizens from certain countries, they can lose their security clearances, and a clearance is the passport to a job for life at the NSA and its sister intelligence organizations.
Chances are they excel at math: To do what it does, the NSA relies on the largest number of mathematicians in the world. It needs linguists and technology experts, as well as cryptologists, known as "crippies." Many know themselves as ISTJ, which stands for "Introverted with Sensing, Thinking and Judging," a basket of personality traits identified on the Myers-Briggs personality test and prevalent in the Fort Meade cluster.
The old joke: "How can you tell the extrovert at NSA? He's the one looking at someone else's shoes."
"These are some of the most brilliant people in the world," said Ken Ulman, executive of Howard County, one of six counties in NSA's geographic sphere of influence. "They demand good schools and a high quality of life."
The schools, indeed, are among the best, and some are adopting a curriculum this fall that will teach students as young as 10 what kind of lifestyle it takes to get a security clearance and what kind of behavior would disqualify them.
Outside one school is the jarring sight of yellow school buses lined up across from a building where personnel from the "Five Eye" allies - the United States, Britain, Canada, Australia and New Zealand - share top-secret information about the entire world.
The buses deliver children to neighborhoods that are among the wealthiest in the country; affluence is another attribute of Top Secret America. Six of the 10 richest counties in the United States, according to Census Bureau data, are in these clusters.
Loudoun County, ranked as the wealthiest county in the country, helps supply the workforce of the nearby National Reconnaissance Office headquarters, which manages spy satellites. Fairfax County, the second-wealthiest, is home to the NRO, the CIA and the Office of the Director of National Intelligence. Arlington County, ranked ninth, hosts the Pentagon and major intelligence agencies. Montgomery County, ranked 10th, is home to the National Geospatial-Intelligence Agency. And Howard County, ranked third, is home to 8,000 NSA employees.
"If this were a Chrysler plant, we'd be talking Chrysler in the bowling alley, Chrysler in the council meetings, Chrysler, Chrysler, Chrysler," said Kent Menser, a Defense Department employee helping Howard County adjust to the growth of nearby Fort Meade. "People who are not in the workforce of NSA don't fully appreciate the impact of it on their lives."
The impact of the NSA and other secretive organizations in this cluster is not just monetary. It shades even the flow of traffic one particular day as a white van pulls out of a parking lot and into midday traffic.
That white van is followed by five others just like it.
Inside each one, two government agents in training at the secretive Joint Counterintelligence Training Academy are trying not to get lost as they careen around local roads practicing "discreet surveillance" - in this case, following a teacher in the role of a spy. The real job of these agents from the Army, U.S. Customs and other government agencies is to identify foreign spies and terrorists targeting their organizations, to locate the spies within and to gather evidence to take action against them.
But on this day, they are trainees connected to one another by radios and specially labeled street maps. Some 4,000 federal and military agents attend counterintelligence classes in the Fort Meade cluster every year, moving, as these agents are, past unsuspecting residents going about their business.
The agent riding shotgun in one white van holds the maps on her lap as she frantically moves yellow stickies around, trying to keep tabs on the other vans and the suspect, or "rabbit," as he is called.
Other agents gun their engines and race 60 mph, trying to keep up with the rabbit while alerting one another to the presence of local police, who don't know that the vans weaving in and out of traffic are driven by federal agents.
Suddenly, the rabbit moves a full block ahead of the closest van, passes through a yellow light, then drives out of sight as the agents get stuck at a red light.
Green light.
"Go!" an agent yells in vain through the windshield as the light changes and the car in front of her pokes along. "Move! Move! Move!"
"We lost him," her partner groans as they do their best to catch up.
Finally, the agents end their surveillance on foot at a Borders bookstore in Columbia where the rabbit has reappeared. Six men in polo shirts and various shades of khaki pants scan the magazine racks and slowly walk the aisles.
Their instructor cringes. "The hardest part is the demeanor," he confides, watching as the agents follow the rabbit in the store, filled with women in shifts and children in flip-flops. "Some of them just can't relax enough to get the demeanor right. . . . They should be acting like they're browsing, but they are looking over the top of a book and never move."
Throughout the cluster are examples of how the hidden world and the public one intersect. A Quiznos sandwich shop in the cluster has the familiarity of any other restaurant in the national chain, except for the line that begins forming at 11 a.m. Those waiting wear the Oakley sunglasses favored by people who have worked in Afghanistan or Iraq. Their shoes are boots, the color of desert sand. Forty percent of the NSA's workforce is active-duty military, and this Quiznos is not far away from one of their work sites.
In another part of the cluster, Jerome James, one of its residents, is talking about the building that has sprung up just beyond his back yard. "It used to be all farmland, then they just started digging one day," he says. "I don't know what they do up there, but it doesn't bother me. I don't worry about it."
The building, sealed off behind fencing and Jersey barriers, is larger than a football field. It has no identifying sign. It does have an address, but Google Maps doesn't recognize it. Type it in, and another address is displayed, every time. "6700," it says. No street name. Just 6700.
Inside such a building might be Justin Walsh, who spends hours each day on a ladder, peering into the false ceilings of the largest companies in Top Secret America. Walsh is a Defense Department industrial security specialist, and every cluster has a version of him, whether it's Fort Meade; or the underground maze of buildings at Crystal City in Arlington, near the Pentagon; or the high-tech business parks around the National Aerospace Intelligence Center in Dayton, Ohio.
When he's not on his ladder, Walsh is tinkering with a copy machine to make sure it cannot reproduce the secrets stored in its memory. He's testing the degausser, a giant magnet that erases data from classified hard drives. He's dissecting the alarm system, its fiber-optic cable and the encryption it uses to send signals to the control room.
The government regulates everything in Top Secret America: the gauge of steel in a fence, the grade of paper bag to haul away classified documents, the thickness of walls and the height of raised soundproof floors.
In the Washington area, there are 4,000 corporate offices that handle classified information, 25 percent more than last year, according to Walsh's supervisor, and on any given day Walsh's team has 220 buildings in its inspection pipeline. All existing buildings have things that need to be checked, and the new buildings have to be gone over from top to bottom before the NSA will allow their occupants to even connect to the agency via telephone.
Soon, there will be one more in the Fort Meade cluster: a new, four-story building, going up near a quiet gated community of upscale townhouses, that its builder boasts can withstand a car bomb. Dennis Lane says his engineers have drilled more bolts into each steel beam than is the norm to make the structure less likely to buckle were the unthinkable to happen.
Lane, senior vice president of Ryan Commercial real estate, has become something of a snoop himself when it comes to the NSA. At 55, he has lived and worked in its shadow all his life and has schooled himself on its growing presence in his community. He collects business intelligence using his own network of informants, executives like himself hoping to making a killing off an organization many of his neighbors don't know a thing about.
He notices when the NSA or a different secretive government organization leases another building, hires more contractors and expands its outreach to the local business community. He's been following construction projects, job migrations, corporate moves. He knows that local planners are estimating that 10,000 more jobs will come with an expanded NSA and an additional 52,000 from other intelligence units moving to the Fort Meade post.
Lane was up on all the gossip months before it was announced that the next giant military command, U.S. Cyber Command, would be run by the same four-star general who heads the NSA. "This whole cyber thing is going to be big," he says. "A cyber command could eat up all the building inventory out there."
Lane knows this because he has witnessed the post-9/11 growth of the NSA, which now ingests 1.7 billion pieces of intercepted communications every 24 hours: e-mails, bulletin board postings, instant messages, IP addresses, phone numbers, telephone calls and cellphone conversations.
In her own way, Jeani Burns has witnessed this, too.
Burns, a businesswoman in the Fort Meade cluster, is having a drink one night after work and gesturing toward some men standing in another part of the bar.
"I can spot them," she says. The suit. The haircut. The demeanor. "They have a haunted look, like they're afraid someone is going to ask them something about themselves."
Undercover agents come in here, too, she whispers, to watch the same people, "to make sure no one is saying too much."
Burns would know - she's been living with one of those secretive men for 20 years. He used to work at the NSA. Now he's one of its contractors. He's been to war. She doesn't know where. He does something important. She doesn't know what.
She says she fell for him two decades ago and has had a life of adjustments ever since. When they go out with other people, she says, she calls ahead with cautions: "Don't ask him stuff." Sometimes people get it, but when they don't, "it's a pain. We just didn't go out with them again."
She describes him as "an observer. I'm the interloper," she says. "It bothers me he never takes me traveling, never thinks of anything exciting to do. . . . I feel cheated."
But she also says: "I really respect him for what's he's done. He's spent his whole life so we can keep our way of living, and he doesn't get any public recognition."
Outside the bar, meanwhile, the cluster hums along. At night, in the confines of the National Business Park, office lights remain on here and there. The 140-room Marriott Courtyard is sold out, as usual, with guests such as the man checking in who says only that he's "with the military."
And inside the NSA, the mathematicians, the linguists, the techies and the crippies are flowing in and out. The ones leaving descend in elevators to the first floor. Each is carrying a plastic bar-coded box. Inside is a door key that rattles as they walk. To those who work here, it's the sound of a shift change.
As employees just starting their shifts push the turnstiles forward, those who are leaving push their identity badges into the mouth of the key machine. A door opens. They drop their key box in, then go out through the turnstiles. They drive out slowly through the barriers and gates protecting the NSA, passing a steady stream of cars headed in. It's almost midnight in the Fort Meade cluster, the capital of Top Secret America, a sleepless place growing larger every day.
NATIONAL SECURITY INC.
In June, a stone carver from Manassas chiseled another perfect star into a marble wall at CIA headquarters, one of 22 for agency workers killed in the global war initiated by the 2001 terrorist attacks.
The intent of the memorial is to publicly honor the courage of those who died in the line of duty, but it also conceals a deeper story about government in the post 9/11 era: Eight of the 22 were not CIA officers at all. They were private contractors.
To ensure that the country's most sensitive duties are carried out only by people loyal above all to the nation's interest, federal rules say contractors may not perform what are called "inherently government functions." But they do, all the time and in every intelligence and counterterrorism agency, according to a two year investigation by The Washington Post.
What started as a temporary fix in response to the terrorist attacks has turned into a dependency that calls into question whether the federal workforce includes too many people obligated to shareholders rather than the public interest - and whether the government is still in control of its most sensitive activities. In interviews last week, both Defense Secretary Robert M. Gates and CIA Director Leon Panetta said they agreed with such concerns.
The Post investigation uncovered what amounts to an alternative geography of the United States, a Top Secret America created since 9/11 that is hidden from public view, lacking in thorough oversight and so unwieldy that its effectiveness is impossible to determine.
It is also a system in which contractors are playing an ever more important role. The Post estimates that out of 854,000 people with top secret clearances, 265,000 are contractors. There is no better example of the government's dependency on them than at the CIA, the one place in government that exists to do things overseas that no other U.S. agency is allowed to do.
Private contractors working for the CIA have recruited spies in Iraq, paid bribes for information in Afghanistan and protected CIA directors visiting world capitals. Contractors have helped snatch a suspected extremist off the streets of Italy, interrogated detainees once held at secret prisons abroad and watched over defectors holed up in the Washington suburbs. At Langley headquarters, they analyze terrorist networks. At the agency's training facility in Virginia, they are helping mold a new generation of American spies.
Through the federal budget process, the George W. Bush administration and Congress made it much easier for the CIA and other agencies involved in counterterrorism to hire more contractors than civil servants. They did this to limit the size of the permanent workforce, to hire employees more quickly than the sluggish federal process allows and because they thought - wrongly, it turned out - that contractors would be less expensive.
Nine years later, well into the Obama administration, the idea that contractors cost less has been repudiated, and the administration has made some progress toward its goal of reducing the number of hired hands by 7 percent over two years. Still, close to 30 percent of the workforce in the intelligence agencies is contractors.
"For too long, we've depended on contractors to do the operational work that ought to be done" by CIA employees, Panetta said. But replacing them "doesn't happen overnight. When you've been dependent on contractors for so long, you have to build that expertise over time."
A second concern of Panetta's: contracting with corporations, whose responsibility "is to their shareholders, and that does present an inherent conflict."
Or as Gates, who has been in and out of government his entire life, puts it: "You want somebody who's really in it for a career because they're passionate about it and because they care about the country and not just because of the money."
Contractors can offer more money - often twice as much - to experienced federal employees than the government is allowed to pay them. And because competition among firms for people with security clearances is so great, corporations offer such perks as BMWs and $15,000 signing bonuses, as Raytheon did in June for software developers with top level clearances.
The idea that the government would save money on a contract workforce "is a false economy," said Mark M. Lowenthal, a former senior CIA official and now president of his own intelligence training academy.
As companies raid federal agencies of talent, the government has been left with the youngest intelligence staffs ever while more experienced employees move into the private sector. This is true at the CIA, where employees from 114 firms account for roughly a third of the workforce, or about 10,000 positions. Many of them are temporary hires, often former military or intelligence agency employees who left government service to work less and earn more while drawing a federal pension.
Across the government, such workers are used in every conceivable way.
Contractors kill enemy fighters. They spy on foreign governments and eavesdrop on terrorist networks. They help craft war plans. They gather information on local factions in war zones. They are the historians, the architects, the recruiters in the nation's most secretive agencies. They staff watch centers across the Washington area. They are among the most trusted advisers to the four star generals leading the nation's wars.
So great is the government's appetite for private contractors with top secret clearances that there are now more than 300 companies, often nicknamed "body shops," that specialize in finding candidates, often for a fee that approaches $50,000 a person, according to those in the business.
Making it more difficult to replace contractors with federal employees: The government doesn't know how many are on the federal payroll. Gates said he wants to reduce the number of defense contractors by about 13 percent, to pre 9/11 levels, but he's having a hard time even getting a basic head count.
"This is a terrible confession," he said. "I can't get a number on how many contractors work for the Office of the Secretary of Defense," referring to the department's civilian leadership.
The Post's estimate of 265,000 contractors doing top secret work was vetted by several high ranking intelligence officials who approved of The Post's methodology. The newspaper's Top Secret America database includes 1,931 companies that perform work at the top secret level. More than a quarter of them - 533 - came into being after 2001, and others that already existed have expanded greatly. Most are thriving even as the rest of the United States struggles with bankruptcies, unemployment and foreclosures.
The privatization of national security work has been made possible by a nine year "gusher" of money, as Gates recently described national security spending since the 9/11 attacks.
With so much money to spend, managers do not always worry about whether they are spending it effectively.
"Someone says, 'Let's do another study,' and because no one shares information, everyone does their own study," said Elena Mastors, who headed a team studying the al Qaeda leadership for the Defense Department. "It's about how many studies you can orchestrate, how many people you can fly all over the place. Everybody's just on a spending spree. We don't need all these people doing all this stuff."
[ The role of private contractors
As Top Secret America has grown, the government has become more dependent on contractors with matching security clearances.]
Most of these contractors do work that is fundamental to an agency's core mission. As a result, the government has become dependent on them in a way few could have foreseen: wartime temps who have become a permanent cadre.
Just last week, typing "top secret" into the search engine of a major jobs Web site showed 1,951 unfilled positions in the Washington area, and 19,759 nationwide: "Target analyst," Reston. "Critical infrastructure specialist," Washington, D.C. "Joint expeditionary team member," Arlington.
"We could not perform our mission without them. They serve as our 'reserves,' providing flexibility and expertise we can't acquire," said Ronald Sanders, who was chief of human capital for the Office of the Director of National Intelligence before retiring in February. "Once they are on board, we treat them as if they're a part of the total force."
The Post's investigation is based on government documents and contracts, job descriptions, property records, corporate and social networking Web sites, additional records, and hundreds of interviews with intelligence, military and corporate officials and former officials. Most requested anonymity either because they are prohibited from speaking publicly or because, they said, they feared retaliation at work for describing their concerns.
The investigation focused on top secret work because the amount classified at the secret level is too large to accurately track. A searchable database of government organizations and private companies was built entirely on public records. [For an explanation of the newspaper's decision making behind this project, please see the Editor's Note.]
The national security industry sells the military and intelligence agencies more than just airplanes, ships and tanks. It sells contractors' brain power. They advise, brief and work everywhere, including 25 feet under the Pentagon in a bunker where they can be found alongside military personnel in battle fatigues monitoring potential crises worldwide.
Late at night, when the wide corridors of the Pentagon are all but empty, the National Military Command Center hums with purpose. There's real time access to the location of U.S. forces anywhere in the world, to granular satellite images or to the White House Situation Room.
The purpose of all this is to be able to answer any question the chairman of the Joint Chiefs of Staff might have. To be ready 24 hours a day, every day, takes five brigadier generals, a staff of colonels and senior noncommissioned officers and a man wearing a pink contractor badge and a bright purple shirt and tie.
Erik Saar's job title is "knowledge engineer." In one of the most sensitive places in America, he is the only person in the room who knows how to bring data from far afield, fast. Saar and four teammates from a private company, SRA International, teach these top ranked staff officers to think in Web 2.0. They are trying to push a tradition bound culture to act differently, digitally.
That sometimes means asking for help in a public online chat room or exchanging ideas on shared Web pages outside the military computer networks dubbed .mil - things much resisted within the Pentagon's self sufficient culture. "Our job is to change the perception of leaders who might drive change," Saar said.
Since 9/11, contractors have made extraordinary contributions - and extraordinary blunders - that have changed history and clouded the public's view of the distinction between the actions of officers sworn on behalf of the United States and corporate employees with little more than a security badge and a gun.
Contractor misdeeds in Iraq and Afghanistan have hurt U.S. credibility in those countries as well as in the Middle East. Abuse of prisoners at Abu Ghraib, some of it done by contractors, helped ignite a call for vengeance against the United States that continues today. Security guards working for Blackwater added fuel to the five year violent chaos in Iraq and became the symbol of an America run amok.
Contractors in war zones, especially those who can fire weapons, blur "the line between the legitimate and illegitimate use of force, which is just what our enemies want," Allison Stanger, a professor of international politics and economics at Middlebury College and the author of "One Nation Under Contract," told the independent Commission on Wartime Contracting at a hearing in June.
Misconduct happens, too. A defense contractor formerly called MZM paid bribes for CIA contracts, sending Randy "Duke" Cunningham, who was a California congressman on the intelligence committee, to prison. Guards employed in Afghanistan by ArmorGroup North America, a private security company, were caught on camera in a lewd partying scandal.
But contractors have also advanced the way the military fights. During the bloodiest months in Iraq, the founder of Berico Technologies, a former Army officer named Guy Filippelli, working with the National Security Agency, invented a technology that made finding the makers of roadside bombs easier and helped stanch the number of casualties from improvised explosives, according to NSA officials.
Contractors have produced blueprints and equipment for the unmanned aerial war fought by drones, which have killed the largest number of senior al Qaeda leaders and produced a flood of surveillance videos. A dozen firms created the transnational digital highway that carries the drones' real time data on terrorist hide outs from overseas to command posts throughout the United States.
Private firms have become so thoroughly entwined with the government's most sensitive activities that without them important military and intelligence missions would have to cease or would be jeopardized. Some examples:
*At the Department of Homeland Security (DHS), the number of contractors equals the number of federal employees. The department depends on 318 companies for essential services and personnel, including 19 staffing firms that help DHS find and hire even more contractors. At the office that handles intelligence, six out of 10 employees are from private industry.
*The National Security Agency, which conducts worldwide electronic surveillance, hires private firms to come up with most of its technological innovations. The NSA used to work with a small stable of firms; now it works with at least 484 and is actively recruiting more.
*The National Reconnaissance Office cannot produce, launch or maintain its large satellite surveillance systems, which photograph countries such as China, North Korea and Iran, without the four major contractors it works with.
*Every intelligence and military organization depends on contract linguists to communicate overseas, translate documents and make sense of electronic voice intercepts. The demand for native speakers is so great, and the amount of money the government is willing to pay for them is so huge, that 56 firms compete for this business.
*Each of the 16 intelligence agencies depends on corporations to set up its computer networks, communicate with other agencies' networks, and fuse and mine disparate bits of information that might indicate a terrorist plot. More than 400 companies work exclusively in this area, building classified hardware and software systems.
Hiring contractors was supposed to save the government money. But that has not turned out to be the case. A 2008 study published by the Office of the Director of National Intelligence found that contractors made up 29 percent of the workforce in the intelligence agencies but cost the equivalent of 49 percent of their personnel budgets. Gates said that federal workers cost the government 25 percent less than contractors.
The process of reducing the number of contractors has been slow, if the giant Office of Naval Intelligence in Suitland is any example. There, 2,770 people work on the round the clock maritime watch floor tracking commercial vessels, or in science and engineering laboratories, or in one of four separate intelligence centers. But it is the employees of 70 information technology companies who keep the place operating.
They store, process and analyze communications and intelligence transmitted to and from the entire U.S. naval fleet and commercial vessels worldwide. "Could we keep this building running without contractors?" said the captain in charge of information technology. "No, I don't think we could keep up with it."
Vice Adm. David J. "Jack" Dorsett, director of naval intelligence, said he could save millions each year by converting 20 percent of the contractor jobs at the Suitland complex to civil servant positions. He has gotten the go ahead, but it's been a slow start. This year, his staff has converted one contractor job and eliminated another - out of 589. "It's costing me an arm and a leg," Dorsett said.
Washington's corridors of power stretch in a nearly straight geographical line from the Supreme Court to the Capitol to the White House. Keep going west, across the Potomac River, and the unofficial seats of power - the private, corporate ones - become visible, especially at night. There in the Virginia suburbs are the brightly illuminated company logos of Top Secret America: Northrop Grumman, SAIC, General Dynamics.
Of the 1,931 companies identified by The Post that work on top secret contracts, about 110 of them do roughly 90 percent of the work on the corporate side of the defense intelligence corporate world.
To understand how these firms have come to dominate the post 9/11 era, there's no better place to start than the Herndon office of General Dynamics. One recent afternoon there, Ken Pohill was watching a series of unclassified images, the first of which showed a white truck moving across his computer monitor.
The truck was in Afghanistan, and a video camera bolted to the belly of a U.S. surveillance plane was following it. Pohill could access a dozen images that might help an intelligence analyst figure out whether the truck driver was just a truck driver or part of a network making roadside bombs to kill American soldiers.
To do this, he clicked his computer mouse. Up popped a picture of the truck driver's house, with notes about visitors. Another click. Up popped infrared video of the vehicle. Click: Analysis of an object thrown from the driver's side. Click: U 2 imagery. Click: A history of the truck's movement. Click. A Google Earth map of friendly forces. Click: A chat box with everyone else following the truck, too.
Ten years ago, if Pohill had worked for General Dynamics, he probably would have had a job bending steel. Then, the company's center of gravity was the industrial port city of Groton, Conn., where men and women in wet galoshes churned out submarines, the thoroughbreds of naval warfare. Today, the firm's commercial core is made up of data tools such as the digital imagery library in Herndon and the secure BlackBerry like device used by President Obama, both developed at a carpeted suburban office by employees in loafers and heels.
The evolution of General Dynamics was based on one simple strategy: Follow the money.
The company embraced the emerging intelligence driven style of warfare. It developed small target identification systems and equipment that could intercept an insurgent's cellphone and laptop communications. It found ways to sort the billions of data points collected by intelligence agencies into piles of information that a single person could analyze.
It also began gobbling up smaller companies that could help it dominate the new intelligence landscape, just as its competitors were doing. Between 2001 and 2010, the company acquired 11 firms specializing in satellites, signals and geospatial intelligence, surveillance, reconnaissance, technology integration and imagery.
On Sept. 11, 2001, General Dynamics was working with nine intelligence organizations. Now it has contracts with all 16. Its employees fill the halls of the NSA and DHS. The corporation was paid hundreds of millions of dollars to set up and manage DHS's new offices in 2003, including its National Operations Center, Office of Intelligence and Analysis and Office of Security. Its employees do everything from deciding which threats to investigate to answering phones.
General Dynamics' bottom line reflects its successful transformation. It also reflects how much the U.S. government - the firm's largest customer by far - has paid the company beyond what it costs to do the work, which is, after all, the goal of every profit making corporation.
The company reported $31.9 billion in revenue in 2009, up from $10.4 billion in 2000. Its workforce has more than doubled in that time, from 43,300 to 91,700 employees, according to the company.
Revenue from General Dynamics' intelligence- and information related divisions, where the majority of its top secret work is done, climbed to $10 billion in the second quarter of 2009, up from $2.4 billion in 2000, accounting for 34 percent of its overall revenue last year.
The company's profitability is on display in its Falls Church headquarters. There's a soaring, art filled lobby, bistro meals served on china enameled with the General Dynamics logo and an auditorium with seven rows of white leather upholstered seats, each with its own microphone and laptop docking station.
General Dynamics now has operations in every corner of the intelligence world. It helps counterintelligence operators and trains new analysts. It has a $600 million Air Force contract to intercept communications. It makes $1 billion a year keeping hackers out of U.S. computer networks and encrypting military communications. It even conducts information operations, the murky military art of trying to persuade foreigners to align their views with U.S. interests.
"The American intelligence community is an important market for our company," said General Dynamics spokesman Kendell Pease. "Over time, we have tailored our organization to deliver affordable, best of breed products and services to meet those agencies' unique requirements."
In September 2009, General Dynamics won a $10 million contract from the U.S. Special Operations Command's psychological operations unit to create Web sites to influence foreigners' views of U.S. policy. To do that, the company hired writers, editors and designers to produce a set of daily news sites tailored to five regions of the world. They appear as regular news Web sites, with names such as "SETimes.com: The News and Views of Southeast Europe." The first indication that they are run on behalf of the military comes at the bottom of the home page with the word "Disclaimer." Only by clicking on that do you learn that "the Southeast European Times (SET) is a Web site sponsored by the United States European Command."
What all of these contracts add up to: This year, General Dynamics' overall revenue was $7.8 billion in the first quarter, Jay L. Johnson, the company's chief executive and president, said at an earnings conference call in April. "We've hit the deck running in the first quarter," he said, "and we're on our way to another successful year."
In the shadow of giants such as General Dynamics are 1,814 small to midsize companies that do top secret work. About a third of them were established after Sept. 11, 2001, to take advantage of the huge flow of taxpayer money into the private sector. Many are led by former intelligence agency officials who know exactly whom to approach for work.
Abraxas of Herndon, headed by a former CIA spy, quickly became a major CIA contractor after 9/11. Its staff even recruited midlevel managers during work hours from the CIA's cafeteria, former agency officers recall.
Other small and medium size firms sell niche technical expertise such as engineering for low orbit satellites or long dwell sensors. But the vast majority have not invented anything at all. Instead, they replicate what the government's workforce already does.
A company called SGIS, founded soon after the 2001 attacks, was one of these.
In June 2002, from the spare bedroom of his San Diego home, 30 year old Hany Girgis put together an information technology team that won its first Defense Department contract four months later. By the end of the year, SGIS had opened a Tampa office close to the U.S. Central Command and Special Operations Command, had turned a profit and had 30 employees.
SGIS sold the government the services of people with specialized skills; expanding the types of teams it could put together was one key to its growth. Eventually it offered engineers, analysts and cyber security specialists for military, space and intelligence agencies. By 2003, the company's revenue was $3.7 million. By then, SGIS had become a subcontractor for General Dynamics, working at the secret level. Satisfied with the partnership, General Dynamics helped SGIS receive a top secret facility clearance, which opened the doors to more work.
By 2006, its revenue had multiplied tenfold, to $30.6 million, and the company had hired employees who specialized in government contracting just to help it win more contracts.
"We knew that's where we wanted to play," Girgis said in a phone interview. "There's always going to be a need to protect the homeland."
Eight years after it began, SGIS was up to revenue of $101 million, 14 offices and 675 employees. Those with top secret clearances worked for 11 government agencies, according to The Post's database.
The company's marketing efforts had grown, too, both in size and sophistication. Its Web site, for example, showed an image of Navy sailors lined up on a battleship over the words "Proud to serve" and another image of a Navy helicopter flying near the Statue of Liberty over the words "Preserving freedom." And if it seemed hard to distinguish SGIS's work from the government's, it's because they were doing so many of the same things. SGIS employees replaced military personnel at the Pentagon's 24/7 telecommunications center. SGIS employees conducted terrorist threat analysis. SGIS employees provided help desk support for federal computer systems.
Still, as alike as they seemed, there were crucial differences.
For one, unlike in government, if an SGIS employee did a good job, he might walk into the parking lot one day and be surprised by co workers clapping at his latest bonus: a leased, dark blue Mercedes convertible. And he might say, as a video camera recorded him sliding into the soft leather driver's seat, "Ahhhh . . . this is spectacular."
And then there was what happened to SGIS last month, when it did the one thing the federal government can never do.
It sold itself.
The new owner is a Fairfax based company called Salient Federal Solutions, created just last year. It is a management company and a private equity firm with lots of Washington connections that, with the purchase of SGIS, it intends to parlay into contracts.
"We have an objective," says chief executive and President Brad Antle, "to make $500 million in five years."
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Of all the different companies in Top Secret America, the most numerous by far are the information technology, or IT, firms. About 800 firms do nothing but IT.
Some IT companies integrate the mishmash of computer systems within one agency; others build digital links between agencies; still others have created software and hardware that can mine and analyze vast quantities of data.
The government is nearly totally dependent on these firms. Their close relationship was on display recently at the Defense Intelligence Agency's annual information technology conference in Phoenix. The agency expected the same IT firms angling for its business to pay for the entire five day get together, a DIA spokesman confirmed.
And they did.
General Dynamics spent $30,000 on the event. On a perfect spring night, it hosted a party at Chase Field, a 48,569 seat baseball stadium, reserved exclusively for the conference attendees. Government buyers and corporate sellers drank beer and ate hot dogs while the DIA director's morning keynote speech replayed on the gigantic scoreboard, digital baseballs bouncing along the bottom of the screen.
Carahsoft Technology, a DIA contractor, invited guests to a casino night where intelligence officials and vendors ate, drank and bet phony money at craps tables run by professional dealers.
The McAfee network security company, a Defense Department contractor, welcomed guests to a Margaritaville themed social on the garden terrace of the hotel across the street from the convention site, where 250 firms paid thousands of dollars each to advertise their services and make their pitches to intelligence officials walking the exhibition hall.
Government officials and company executives say these networking events are critical to building a strong relationship between the public and private sectors.
"If I make one contact each day, it's worth it," said Tom Conway, director of federal business development for McAfee.
As for what a government agency gets out of it: "Our goal is to be open and learn stuff," said Grant M. Schneider, the DIA's chief information officer and one of the conference's main draws. By going outside Washington, where many of the firms are headquartered, "we get more synergy. . . . It's an interchange with industry."
These types of gatherings happen every week. Many of them are closed to anyone without a top secret clearance.
At a U.S. Special Operations Command conference in Fayetteville, N.C., in April, vendors paid for access to some of the people who decide what services and gadgets to buy for troops. In mid May, the national security industry held a black tie evening funded by the same corporations seeking business from the defense, intelligence and congressional leaders seated at their tables.
Such coziness worries other officials who believe the post 9/11 defense intelligence corporate relationship has become, as one senior military intelligence officer described it, a "self licking ice cream cone."
Another official, a longtime conservative staffer on the Senate Armed Services Committee, described it as "a living, breathing organism" impossible to control or curtail. "How much money has been involved is just mind boggling," he said. "We've built such a vast instrument. What are you going to do with this thing? . . . It's turned into a jobs program."
Even some of those gathered in Phoenix criticized the size and disjointedness of the intelligence community and its contracting base. "Redundancy is the unacceptable norm," Lt. Gen. Richard P. Zahner, Army deputy chief of staff for intelligence, told the 2,000 attendees. "Are we spending our resources effectively? . . . If we have not gotten our houses in order, someone will do it for us."
On a day that also featured free back rubs, shoeshines, ice cream and fruit smoothies, another speaker, Kevin P. Meiners, a deputy undersecretary for intelligence, gave the audience what he called "the secret sauce," the key to thriving even when the Defense Department budget eventually stabilizes and stops rising so rapidly.
"Overhead," Meiners told them - that's what's going to get cut first. Overhead used to mean paper clips and toner. Now it's information technology, IT, the very products and services sold by the businesspeople in the audience.
"You should describe what you do as a weapons system, not overhead," Meiners instructed. "Overhead to them - I'm giving you the secret sauce here - is IT and people. . . . You have to foot stomp hard that this is a war fighting system that's helping save people's lives every day."
After he finished, many of the government officials listening headed to the exhibit hall, where company salespeople waited in display booths. Peter Coddington, chief executive of InTTENSITY, a small firm whose software teaches computers to "read" documents, was ready for them.
"You have to differentiate yourself," he said as they fanned out into the aisles. Coddington had glass beer mugs and pens twirling atop paperweight pyramids to help persuade officials of the nation's largest military intelligence agency that he had something they needed.
But first he needed them to stop walking so fast, to slow down long enough for him to start his pitch. His twirling pens seemed to do the job. "It's like moths to fire," Coddington whispered.
A DIA official with a tote bag approached. She spotted the pens, and her pace slowed. "Want a pen?" Coddington called.
She hesitated. "Ah . . . I have three children," she said.
"Want three pens?"
She stopped. In Top Secret America, every moment is an opportunity.
"We're a text extraction company. . . ," Coddington began, handing her the pens.
TYPES OF TOP SECRET WORK
The Post has divided top secret work into 23 different categories. This company's work for the government falls under the types below.
Air and satellite operations
Warfare and combat related air and space activities and operations of the military services, intelligence agencies and federal government. The Air Force is the primary organization here, but the Navy and Marine Corps also fly large air wings, as do Customs and Border Patrol and the FBI. The NRO is the national organization responsible for the development and operation of reconnaissance satellites.
Border control
Homeland security functions associated with maintaining U.S. borders, including customs and immigration; port security; and surveillance of American airspace. The Department of Homeland Security and its sub agencies (e.g., Coast Guard and Custom and Border Protection) is the dominant border control organization, but many military and law enforcement organizations also are deeply involved in the mission of border control.
Building and personal security
Personnel and physical security, including the security clearance system; the "special access program" (SAP) system; operations security (OPSEC); critical infrastructure protection (CIP); and physical security measures (not including construction) including guard forces and various surveillance and authentication methods, including biometrics.
Counter drug operations
All aspects of the "war on drugs" worldwide, including intelligence, law enforcement, and operations; sometimes also called counternarcoterrorism since 9/11. Though the DEA is the lead counter drug organization, the Department of Defense, particularly in Afghanistan and Latin America, is also deeply involved in both intelligence and interdiction of narcotics.
Counter IED explosives operations
Programs, including research and development, associated with efforts to counter terrorist and adversary use of improvised explosive devices (IEDs), including intelligence and operations efforts associated with identifying and attacking individual IEDs and the networks of fighters who employ them; as well as the forensics associated with gathering information after explosive incidents.
Counterintelligence
Efforts undertaken to prevent hostile intelligence organizations from gathering and collecting intelligence, whether against the United States, commercial and industrial activities, or information associated with national security. These tasks have been greatly complicated since 9/11 as emphasis has shifted from threats involving nation states to terrorist and extremist individuals and organizations.
Cyber operations
Offensive and defensive "cyber" (or digital) warfare, including the fields of computer network attack, computer network exploitation, and computer network defense; as well as traditional electronic warfare (e.g., jamming) intended to deny an adversary use of their electronically dependent equipment through what is called "non kinetic" means, that is, by fighting with electrons rather than explosives.
Disaster preparedness
Planning, training, preparations, and operations relating to responding to the human and environmental effects of a large scale terrorist attack or the use of weapons of mass destruction by any party, including nuclear, biological, chemical, and radiological weapons; as well as governmental programs and preparations for continuity of operations (COOP) and continuity of government (COG) in the event of an attack or a disaster.
Facilities
Leasing and realty; design, construction, and renovation; management and maintenance of government occupied facilities and military bases; and specialty construction associated with securing Top Secret facilities, both internally and externally, including everything from fencing and barriers to Sensitive Compartmented Information Facilities (SCIFs).
Ground force operations
Conventional military ground operations -- not including special operations -- primarily the activities of the Army and Marine Corps.
Human intelligence
Human intelligence, often called HUMINT, involves the use of human beings as sources of intelligence information; including traditional spies; detainees; or the elicitation of information from unwitting persons.
Information technology
The backbone infrastructure of communications and computing, including common user information and communications networks; computer hardware and software; and data processing and preservation (i.e., data warehousing).
Intelligence analysis
The analysis of information, from open sources (news media or the Internet) to the most sensitive information collected or gleaned from human and technical sources. Since 9/11, there has been an explosion of the amount of information obtained via technical means, particularly imagery and communications intercepts, necessitating new analytic methods of sorting, exploiting and mining incoming information.
Law enforcement
Work associated with the enforcement of laws, from investigation to arrest to prosecution. The primary law enforcement organizations of the U.S. government (i.e., the FBI, DEA, ATF, U.S. Marshals Service) are assigned to the Department of Justice, while the Secret Service is assigned to the Department of Homeland Security. The Department of Defense, including each of its agencies and services, also has law enforcement arms, as do each of the major intelligence agencies.
Management and administration
Generalized administrative and management functions associated with the day to day operations of an organization, including record keeping, audit, efficiency, budgeting and financial management; contracting, support for general policy making and program analysis; modeling and simulations; as well as support for exercises.
Naval operations
Conventional naval operations, both surface and subsurface, not including special operations, and primarily conducted by the Navy; but also the Coast Guard when under Department of Defense jurisdiction.
Nuclear operations
Work relating to U.S. nuclear weapons and operations; nuclear specific communications and codes related to Presidential control of the use of nuclear weapons; research, production, maintenance, movement, and retirement of nuclear warheads and nuclear materials; ballistic missile defense programs at the national level; and counter weapons of mass destruction (WMD) operations.
Psychological operations
Traditional psychological operations, including the creation and delivery of messages via leaflet, loudspeaker, radio or television; the newer "influence operations" associated with the creation of websites and the use of social media to extend U.S. influence, both overtly and covertly; and the separate clandestine and covert activities associated with influence, deception, and perception management.
Special operations
Unconventional warfare or "SWAT" like non military operations, including Air Force special tactics, Army special forces (Green Berets) and Rangers, Marine Corps special operations, Navy special warfare, including SEALs (sea air land); combat search and rescue; the specialized military like organizations of the CIA, DEA, FBI, ICE, and other civil agencies; and the clandestine units and functions of the Joint Special Operations Command (JSOC).
Staffing and personnel
The work of managing civilian, military, and contractor personnel, including recruitment and placement; "staff augmentation" (particularly of Top Secret cleared information technology specialists) for short term or surge projects; the normal administrative human resource functions; linguist programs associated with the war on terror; and special functions associated with facilitating highly cleared and undercover work.
Technical intelligence
Non human intelligence collection from all domains (i.e., space, air, ground, sea, undersea) from all platforms, including satellites, aircraft and helicopters, unmanned aerial vehicles (drones), ground sensors and stations, ships and submarines; and including the intelligence disciplines of signals intelligence (SIGINT) and measurements and signature intelligence (MASINT).
Training
Specialty training at the Top Secret level, including general courses of instruction held at government run military and intelligence higher education institutions (e.g., colleges and universities); formal training courses for units and organizations to teach and practice specific tasks or missions; individual job training; and training conducted for coalition and foreign military, intelligence, and police organizations.
Weapons technology
Research, development, test, evaluation, production and maintenance of weapons and non communications or intelligence related hardware.
MONITORING AMERICA
December 19, 2010
Nine years after the terrorist attacks of 2001, the United States is assembling a vast domestic intelligence apparatus to collect information about Americans, using the FBI, local police, state homeland security offices and military criminal investigators.
The system, by far the largest and most technologically sophisticated in the nation's history, collects, stores and analyzes information about thousands of U.S. citizens and residents, many of whom have not been accused of any wrongdoing.
The government's goal is to have every state and local law enforcement agency in the country feed information to Washington to buttress the work of the FBI, which is in charge of terrorism investigations in the United States.
Other democracies - Britain and Israel, to name two - are well acquainted with such domestic security measures. But for the United States, the sum of these new activities represents a new level of governmental scrutiny.
This localized intelligence apparatus is part of a larger Top Secret America created since the attacks. In July, The Washington Post described an alternative geography of the United States, one that has grown so large, unwieldy and secretive that no one knows how much money it costs, how many people it employs or how many programs exist within it.
Today's story, along with related material on The Post's Web site, examines how Top Secret America plays out at the local level. It describes a web of 4,058 federal, state and local organizations, each with its own counterterrorism responsibilities and jurisdictions. At least 935 of these organizations have been created since the 2001 attacks or became involved in counterterrorism for the first time after 9/11.
The months-long investigation, based on nearly 100 interviews and 1,000 documents, found that:
* Technologies and techniques honed for use on the battlefields of Iraq and Afghanistan have migrated into the hands of law enforcement agencies in America.
* The FBI is building a database with the names and certain personal information, such as employment history, of thousands of U.S. citizens and residents whom a local police officer or a fellow citizen believed to be acting suspiciously. It is accessible to an increasing number of local law enforcement and military criminal investigators, increasing concerns that it could somehow end up in the public domain.
* Seeking to learn more about Islam and terrorism, some law enforcement agencies have hired as trainers self-described experts whose extremist views on Islam and terrorism are considered inaccurate and counterproductive by the FBI and U.S. intelligence agencies.
* The Department of Homeland Security sends its state and local partners intelligence reports with little meaningful guidance, and state reports have sometimes inappropriately reported on lawful meetings.
The need to identify U.S.-born or naturalized citizens who are planning violent attacks is more urgent than ever, U.S. intelligence officials say. This month's FBI sting operation involving a Baltimore construction worker who allegedly planned to bomb a Maryland military recruiting station is the latest example. It followed a similar arrest of a Somali-born naturalized U.S. citizen allegedly seeking to detonate a bomb near a Christmas tree lighting ceremony in Portland, Ore. There have been nearly two dozen other cases just this year.
"The old view that 'if we fight the terrorists abroad, we won't have to fight them here' is just that - the old view," Homeland Security Secretary Janet Napolitano told police and firefighters recently.
The Obama administration heralds this local approach as a much-needed evolution in the way the country confronts terrorism.
However, just as at the federal level, the effectiveness of these programs, as well as their cost, is difficult to determine. The Department of Homeland Security, for example, does not know how much money it spends each year on what are known as state fusion centers, which bring together and analyze information from various agencies within a state.
The total cost of the localized system is also hard to gauge. The DHS has given $31 billion in grants since 2003 to state and local governments for homeland security and to improve their ability to find and protect against terrorists, including $3.8 billion in 2010. At least four other federal departments also contribute to local efforts. But the bulk of the spending every year comes from state and local budgets that are too disparately recorded to aggregate into an overall total.
The Post findings paint a picture of a country at a crossroads, where long-standing privacy principles are under challenge by these new efforts to keep the nation safe.
The public face of this pivotal effort is Napolitano, the former governor of Arizona, which years ago built one of the strongest state intelligence organizations outside of New York to try to stop illegal immigration and drug importation.
Napolitano has taken her "See Something, Say Something" campaign far beyond the traffic signs that ask drivers coming into the nation's capital for "Terror Tips" and to "Report Suspicious Activity."
She recently enlisted the help of Wal-Mart, Amtrak, major sports leagues, hotel chains and metro riders. In her speeches, she compares the undertaking to the Cold War fight against communists.
"This represents a shift for our country," she told New York City police officers and firefighters on the eve of the 9/11 anniversary this fall. "In a sense, this harkens back to when we drew on the tradition of civil defense and preparedness that predated today's concerns."
From Afghanistan to Tennessee
On a recent night in Memphis, a patrol car rolled slowly through a parking lot in a run-down section of town. The military-grade infrared camera on its hood moved robotically from left to right, snapping digital images of one license plate after another and analyzing each almost instantly.
Suddenly, a red light flashed on the car's screen along with the word "warrant."
"Got a live one! Let's do it," an officer called out.
The streets of Memphis are a world away from the streets of Kabul, yet these days, the same types of technologies and techniques are being used in both places to identify and collect information about suspected criminals and terrorists.
The examples go far beyond Memphis.
* Hand-held, wireless fingerprint scanners were carried by U.S. troops during the insurgency in Iraq to register residents of entire neighborhoods. L-1 Identity Solutions is selling the same type of equipment to police departments to check motorists' identities.
* In Arizona, the Maricopa County Sheriff's Facial Recognition Unit, using a type of equipment prevalent in war zones, records 9,000 biometric digital mug shots a month.
* U.S. Customs and Border Protection flies General Atomics' Predator drones along the Mexican and Canadian borders - the same kind of aircraft, equipped with real-time, full-motion video cameras, that has been used in wars in Kosovo, Iraq and Afghanistan to track the enemy.
The special operations units deployed overseas to kill the al-Qaeda leadership drove technological advances that are now expanding in use across the United States. On the front lines, those advances allowed the rapid fusing of biometric identification, captured computer records and cellphone numbers so troops could launch the next surprise raid.
Here at home, it's the DHS that is enamored with collecting photos, video images and other personal information about U.S. residents in the hopes of teasing out terrorists.
The DHS helped Memphis buy surveillance cameras that monitor residents near high-crime housing projects, problematic street corners, and bridges and other critical infrastructure. It helped pay for license plate readers and defrayed some of the cost of setting up Memphis's crime-analysis center. All together it has given Memphis $11 million since 2003 in homeland security grants, most of which the city has used to fight crime.
"We have got things now we didn't have before," said Memphis Police Department Director Larry Godwin, who has produced record numbers of arrests using all this new analysis and technology. "Some of them we can talk about. Some of them we can't."
One of the biggest advocates of Memphis's data revolution is John Harvey, the police department's technology specialist, whose computer systems are the civilian equivalent of the fancier special ops equipment used by the military.
Harvey collects any information he can pry out of government and industry. When officers were wasting time knocking on the wrong doors to serve warrants, he persuaded the local utility company to give him a daily update of the names and addresses of customers.
When he wanted more information about phones captured at crime scenes, he programmed a way to store all emergency 911 calls, which often include names and addresses to associate with phone numbers. He created another program to upload new crime reports every five minutes and mine them for the phone numbers of victims, suspects, witnesses and anyone else listed on them.
Now, instead of having to decide which license plate numbers to type into a computer console in the patrol car, an officer can simply drive around, and the automatic license plate reader on his hood captures the numbers on every vehicle nearby. If the officer pulls over a driver, instead of having to wait 20 minutes for someone back at the office to manually check records, he can use a hand-held device to instantly call up a mug shot, a Social Security number, the status of the driver's license and any outstanding warrants.
The computer in the cruiser can tell an officer even more about who owns the vehicle, the owner's name and address and criminal history, and who else with a criminal history might live at the same address.
Take a recent case of two officers with the hood-mounted camera equipment who stopped a man driving on a suspended license. One handcuffed him, and the other checked his own PDA. Based on the information that came up, the man was ordered downtown to pay a fine and released as the officers drove off to stop another car.
That wasn't the end of it, though.
A record of that stop - and the details of every other arrest made that night, and every summons written - was automatically transferred to the Memphis Real Time Crime Center, a command center with three walls of streaming surveillance video and analysis capabilities that rival those of an Army command center.
There, the information would be geocoded on a map to produce a visual rendering of crime patterns. This information would help the crime intelligence analysts predict trends so the department could figure out what neighborhoods to swarm with officers and surveillance cameras.
But that was still not the end of it, because the fingerprints from the crime records would also go to the FBI's data campus in Clarksburg, W.Va. There, fingerprints from across the United States are stored, along with others collected by American authorities from prisoners in Saudi Arabia and Yemen, Iraq and Afghanistan.
There are 96 million sets of fingerprints in Clarksburg, a volume that government officials view not as daunting but as an opportunity.
This year for the first time, the FBI, the DHS and the Defense Department are able to search each other's fingerprint databases, said Myra Gray, head of the Defense Department's Biometrics Identity Management Agency, speaking to an industry group recently. "Hopefully in the not-too-distant future," she said, "our relationship with these federal agencies - along with state and local agencies - will be completely symbiotic."
The FBI's 'suspicious' files
At the same time that the FBI is expanding its West Virginia database, it is building a vast repository controlled by people who work in a top-secret vault on the fourth floor of the J. Edgar Hoover FBI Building in Washington. This one stores the profiles of tens of thousands of Americans and legal residents who are not accused of any crime. What they have done is appear to be acting suspiciously to a town sheriff, a traffic cop or even a neighbor.
If the new Nationwide Suspicious Activity Reporting Initiative, or SAR, works as intended, the Guardian database may someday hold files forwarded by all police departments across the country in America's continuing search for terrorists within its borders.
The effectiveness of this database depends, in fact, on collecting the identities of people who are not known criminals or terrorists - and on being able to quickly compile in-depth profiles of them.
"If we want to get to the point where we connect the dots, the dots have to be there," said Richard A. McFeely, special agent in charge of the FBI's Baltimore office.
In response to concerns that information in the database could be improperly used or released, FBI officials say anyone with access has been trained in privacy rules and the penalties for breaking them.
But not everyone is convinced. "It opens a door for all kinds of abuses," said Michael German, a former FBI agent who now leads the American Civil Liberties Union's campaign on national security and privacy matters. "How do we know there are enough controls?"
The government defines a suspicious activity as "observed behavior reasonably indicative of pre-operational planning related to terrorism or other criminal activity" related to terrorism.
State intelligence analysts and FBI investigators use the reports to determine whether a person is buying fertilizer to make a bomb or to plant tomatoes; whether she is plotting to poison a city's drinking water or studying for a metallurgy test; whether, as happened on a Sunday morning in late September, the man snapping a picture of a ferry in the Newport Beach harbor in Southern California simply liked the way it looked or was plotting to blow it up.
Suspicious Activity Report N03821 says a local law enforcement officer observed "a suspicious subject . . . taking photographs of the Orange County Sheriff Department Fire Boat and the Balboa Ferry with a cellular phone camera." The confidential report, marked "For Official Use Only," noted that the subject next made a phone call, walked to his car and returned five minutes later to take more pictures. He was then met by another person, both of whom stood and "observed the boat traffic in the harbor." Next another adult with two small children joined them, and then they all boarded the ferry and crossed the channel.
All of this information was forwarded to the Los Angeles fusion center for further investigation after the local officer ran information about the vehicle and its owner through several crime databases and found nothing.
Authorities would not say what happened to it from there, but there are several paths a suspicious activity report can take:
At the fusion center, an officer would decide to either dismiss the suspicious activity as harmless or forward the report to the nearest FBI terrorism unit for further investigation.
At that unit, it would immediately be entered into the Guardian database, at which point one of three things could happen:
The FBI could collect more information, find no connection to terrorism and mark the file closed, though leaving it in the database.
It could find a possible connection and turn it into a full-fledged case.
Or, as most often happens, it could make no specific determination, which would mean that Suspicious Activity Report N03821 would sit in limbo for as long as five years, during which time many other pieces of information about the man photographing a boat on a Sunday morning could be added to his file: employment, financial and residential histories; multiple phone numbers; audio files; video from the dashboard-mounted camera in the police cruiser at the harbor where he took pictures; and anything else in government or commercial databases "that adds value," as the FBI agent in charge of the database described it.
That could soon include biometric data, if it existed; the FBI is working on a way to attach such information to files. Meanwhile, the bureau will also soon have software that allows local agencies to map all suspicious incidents in their jurisdiction.
The Defense Department is also interested in the database. It recently transferred 100 reports of suspicious behavior into the Guardian system, and over time it expects to add thousands more as it connects 8,000 military law enforcement personnel to an FBI portal that will allow them to send and review reports about people suspected of casing U.S. bases or targeting American personnel.
And the DHS has created a separate way for state and local authorities, private citizens, and businesses to submit suspicious activity reports to the FBI and to the department for analysis.
As of December, there were 161,948 suspicious activity files in the classified Guardian database, mostly leads from FBI headquarters and state field offices. Two years ago, the bureau set up an unclassified section of the database so state and local agencies could send in suspicious incident reports and review those submitted by their counterparts in other states. Some 890 state and local agencies have sent in 7,197 reports so far.
Of those, 103 have become full investigations that have resulted in at least five arrests, the FBI said. There have been no convictions yet. An additional 365 reports have added information to ongoing cases.
But most remain in the uncertain middle, which is why within the FBI and other intelligence agencies there is much debate about the effectiveness of the bottom-up SAR approach, as well as concern over the privacy implications of retaining so much information on U.S. citizens and residents who have not been charged with anything.
The vast majority of terrorism leads in the United States originate from confidential FBI sources and from the bureau's collaboration with federal intelligence agencies, which mainly work overseas. Occasionally a stop by a local police officer has sparked an investigation. Evidence comes from targeted FBI surveillance and undercover operations, not from information and analysis generated by state fusion centers about people acting suspiciously.
"It's really resource-inefficient," said Philip Mudd, a 20-year CIA counterterrorism expert and a top FBI national security official until he retired nine months ago. "If I were to have a dialogue with the country about this . . . it would be about not only how we chase the unknowns, but do you want to do suspicious activity reports across the country? . . . Anyone who is not at least suspected of doing something criminal should not be in a database."
Charles Allen, a longtime senior CIA official who then led the DHS's intelligence office until 2009, said some senior people in the intelligence community are skeptical that SARs are an effective way to find terrorists. "It's more likely that other kinds of more focused efforts by local police will gain you the information that you need about extremist activities," he said.
The DHS can point to some successes: Last year the Colorado fusion center turned up information on Najibullah Zazi, an Afghan-born U.S. resident planning to bomb the New York subway system. In 2007, a Florida fusion center provided the vehicle ownership history used to identify and arrest an Egyptian student who later pleaded guilty to providing material support to terrorism, in this case transporting explosives.
"Ninety-nine percent doesn't pan out or lead to anything" said Richard Lambert Jr., the special agent in charge of the FBI's Knoxville office. "But we're happy to wade through these things."
Expert training?
Ramon Montijo has taught classes on terrorism and Islam to law enforcement officers all over the country.
"Alabama, Colorado, Vermont," said Montijo, a former Army Special Forces sergeant and Los Angeles Police Department investigator who is now a private security consultant. "California, Texas and Missouri," he continued.
What he tells them is always the same, he said: Most Muslims in the United States want to impose sharia law here.
"They want to make this world Islamic. The Islamic flag will fly over the White House - not on my watch!" he said. "My job is to wake up the public, and first, the first responders."
With so many local agencies around the country being asked to help catch terrorists, it often falls to sheriffs or state troopers to try to understand the world of terrorism. They aren't FBI agents, who have years of on-the-job and classroom training.
Instead, they are often people like Lacy Craig, who was a police dispatcher before she became an intelligence analyst at Idaho's fusion center, or the detectives in Minnesota, Michigan and Arkansas who can talk at length about the lineage of gangs or the signs of a crystal meth addict.
Now each of them is a go-to person on terrorism as well.
"The CIA used to train analysts forever before they graduated to be a real analyst," said Allen, the former top CIA and DHS official. "Today we take former law enforcement officers and we call them intelligence officers, and that's not right, because they have not received any training on intelligence analysis."
State fusion center officials say their analysts are getting better with time. "There was a time when law enforcement didn't know much about drugs. This is no different," said Steven W. Hewitt, who runs the Tennessee fusion center, considered one of the best in the country. "Are we experts at the level of [the National Counterterrorism Center]? No. Are we developing an expertise? Absolutely."
But how they do that is usually left up to the local police departments themselves. In their desire to learn more about terrorism, many departments are hiring their own trainers. Some are self-described experts whose extremist views are considered inaccurate and harmful by the FBI and others in the intelligence community
Like Montijo, Walid Shoebat, a onetime Muslim who converted to Christianity, also lectures to local police. He too believes that most Muslims seek to impose sharia law in the United States. To prevent this, he said in an interview, he warns officers that "you need to look at the entire pool of Muslims in a community."
When Shoebat spoke to the first annual South Dakota Fusion Center Conference in Sioux Falls this June, he told them to monitor Muslim student groups and local mosques and, if possible, tap their phones. "You can find out a lot of information that way," he said.
A book expanding on what Shoebat and Montijo believe has just been published by the Center for Security Policy, a Washington-based neoconservative think tank. "Shariah: The Threat to America" describes what its authors call a "stealth jihad" that must be thwarted before it's too late.
The book's co-authors include such notables as former CIA director R. James Woolsey and former deputy undersecretary of defense for intelligence Lt. Gen. William G. Boykin, along with the center's director, a longtime activist. They write that most mosques in the United States already have been radicalized, that most Muslim social organizations are fronts for violent jihadists and that Muslims who practice sharia law seek to impose it in this country.
Frank Gaffney Jr., director of the center, said his team has spoken widely, including to many law enforcement forums.
"Members of our team have been involved in training programs for several years now, many of which have been focused on local law enforcement intelligence, homeland security, state police, National Guard units and the like," Gaffney said. "We're seeing a considerable ramping-up of interest in getting this kind of training."
Government terrorism experts call the views expressed in the center's book inaccurate and counterproductive. They say the DHS should increase its training of local police, using teachers who have evidence-based viewpoints.
DHS spokeswoman Amy Kudwa said the department does not maintain a list of terrorism experts but is working on guidelines for local authorities wrestling with the topic.
So far, the department has trained 1,391 local law enforcement officers in analyzing public information and 400 in analytic thinking and writing skills. Kudwa said the department also offers counterterrorism training through the Federal Emergency Management Agency, which this year enrolled 94 people in a course called "Advanced Criminal Intelligence Analysis to Prevent Terrorism."
A lack of useful information
The DHS also provides local agencies a daily flow of information bulletins.
These reports are meant to inform agencies about possible terror threats. But some officials say they deliver a never-ending stream of information that is vague, alarmist and often useless. "It's like a garage in your house you keep throwing junk into until you can't park your car in it," says Michael Downing, deputy chief of counterterrorism and special operations for the Los Angeles Police Department.
A review of nearly 1,000 DHS reports dating back to 2003 and labeled "For Official Use Only" underscores Downing's description. Typical is one from May 24, 2010, titled "Infrastructure Protection Note: Evolving Threats to the Homeland."
It tells officials to operate "under the premise that other operatives are in the country and could advance plotting with little or no warning." Its list of vulnerable facilities seems to include just about everything: "Commercial Facilities, Government Facilities, Banking and Financial and Transportation . . ."
Bart R. Johnson, who heads the DHS's intelligence and analysis office, defended such reports, saying that threat reporting has "grown and matured and become more focused." The bulletins can't be more specific, he said, because they must be written at the unclassified level.
Recently, the International Association of Chiefs of Police agreed that the information they were receiving had become "more timely and relevant" over the past year.
Downing, however, said the reports would be more helpful if they at least assessed threats within a specific state's boundaries.
States have tried to do that on their own, but with mixed, and at times problematic, results.
In 2009, for instance, after the DHS and the FBI sent out several ambiguous reports about threats to mass-transit systems and sports and entertainment venues, the New Jersey Regional Operations Intelligence Center's Threat Analysis Program added its own information. "New Jersey has a large mass-transit infrastructure," its report warned, and "an NFL stadium and NHL/NBA arenas, a soccer stadium, and several concert venues that attract large crowds."
In Virginia, the state's fusion center published a terrorism threat assessment in 2009 naming historically black colleges as potential hubs for terrorism.
From 2005 to 2007, the Maryland State Police went even further, infiltrating and labeling as terrorists local groups devoted to human rights, antiwar causes and bike lanes.
And in Pennsylvania this year, a local contractor hired to write intelligence bulletins filled them with information about lawful meetings as varied as Pennsylvania Tea Party Patriots Coalition gatherings, antiwar protests and an event at which environmental activists dressed up as Santa Claus and handed out coal-filled stockings.
'We have our own terrorists'
Even if the information were better, it might not make a difference for the simplest of reasons: In many cities and towns across the country, there is just not enough terrorism-related work to do.
In Utah on one recent day, one of five intelligence analysts in the state's fusion center was writing a report about the rise in teenage overdoses of an over-the-counter drug. Another was making sure the visiting president of Senegal had a safe trip. Another had just helped a small town track down two people who were selling magazine subscriptions and pocketing the money themselves.
In the Colorado Information Analysis Center, some investigators were following terrorism leads. Others were looking into illegal Craigslist postings and online "World of Warcraft" gamers.
The vast majority of fusion centers across the country have transformed themselves into analytical hubs for all crimes and are using federal grants, handed out in the name of homeland security, to combat everyday offenses.
This is happening because, after 9/11, local law enforcement groups did what every agency and private company did in Top Secret America: They followed the money.
The DHS helped the Memphis Police Department, for example, purchase 90 surveillance cameras, including 13 that monitor bridges and a causeway. It helped buy the fancy screens on the walls of the Real Time Crime Center, as well as radios, robotic surveillance equipment, a mobile command center and three bomb-sniffing dogs. All came in the name of port security and protection to critical infrastructure.
Since there hasn't been a solid terrorism case in Memphis yet, the equipment's greatest value has been to help drive down city crime. Where the mobile surveillance cameras are set up, criminals scatter, said Lt. Mark Rewalt, who, on a recent Saturday night, scanned the city from an altitude of 1,000 feet.
Flying in a police helicopter, Rewalt pointed out some of the cameras the DHS has funded. They are all over the city, in mall parking lots, in housing projects, at popular street hang-outs. "Cameras are what's happening now," he marveled.
Meanwhile, another post-9/11 unit in Tennessee has had even less terrorism-related work to do.
The Tennessee National Guard 45th Weapons of Mass Destruction Civil Support Team, one of at least 50 such units around the country, was created to respond to what officials still believe is the inevitable release of chemical, biological or radiological material by terrorists.
The unit's 22 hazardous-materials personnel have the best emergency equipment in the state. A fleet of navy-blue vehicles - command, response, detection and tactical operations trucks - is kept polished and ready to roll in a garage at the armory in Smyrna.
The unit practices WMD scenarios constantly. But in real life, the crew uses the equipment very little: twice a year at NASCAR races in nearby Bristol to patrol for suspicious packages. Other than that, said Capt. Matt Hayes, several times a year they respond to hoaxes.
The fact that there has not been much terrorism to worry about is not evident on the Tennessee fusion center's Web site. Click on the incident map, and the state appears to be under attack.
Red icons of explosions dot Tennessee, along with blinking exclamation marks and flashing skulls. The map is labeled: "Terrorism Events and Other Suspicious Activity.
But if you roll over the icons, the explanations that pop up have nothing to do with major terrorist plots: "Johnson City police are investigating three 'bottle bombs' found at homes over the past three days," one description read recently. ". . . The explosives were made from plastic bottles with something inside that reacted chemically and caused the bottles to burst."
Another told a similar story: "The Scott County Courthouse is currently under evacuation after a bomb threat was called in Friday morning. Update: Authorities completed their sweep . . . and have called off the evacuation."
Nine years after 9/11, this map is part of the alternative geography that is Top Secret America, where millions of people are assigned to help stop terrorism. Memphis Police Director Godwin is one of them, and he has his own version of what that means in a city where there have been 86 murders so far this year.
"We have our own terrorists, and they are taking lives every day," Godwin said. "No, we don't have suicide bombers - not yet. But you need to remain vigilant and realize how vulnerable you can be if you let up."
Staff researcher Julie Tate contributed to this report.
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